SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop for Eco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopforeco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery. Ultrasonic cleaning works, perfectly cleans the skin.
Perfect
Ótimo produto.
It came to Me without a box
I am very satisfied. As on voto. Recommend. very quick gekriegt. Thank you like again.
Delivered shvidko. All right. The same yak in the photo. It was all like me.
Very good
Cleans, works.
Amazing product came very well packed, with charger, works perfectly and is making a difference in my skin! Arrived early
Equipment works. Very fast shipping. Super.
Product as described
My wife was very pleased. Cleaning for the face really works.
Great product really works according to the description. Arrived fast. Super purchase I do not regret it at all
Everything is fine
Super schvidko, uncle bike
Hi! Received on time! Packed in a puffy. Work done later
exactly as described love it
the water sprays from face just as advertised but I dont think it really clears my pores. i still have to use my metal extractor instead. good thing I didnt spend too much on it since I wont be using it anymore. tried it several times and doesnt do the job.
good product, fast shipping. tested and quite satisfide with the result, need to use more
Hi everyone! I have received the product today, came to the Czech Republic in about 14 days - quite quick delivery. After cleaning I couldn't believe what is hidden in my "clean" face. Really. While using it is very important to keep the face wet!!! for good results and avoid an injury.
Great product, fast, came to Brazil with less than 30 days mega recommend
Loved the purchase. THE store is really helpful, received less than thirty days. THE product complies with the promises, felt difference in first use. Anyone doubt can acquire that will not regret!!!
Fantastic product. Recommend it to everybody.
Super device can I only recommend
Product as description Arrived in advance