SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop for Eco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopforeco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, arrived in estimated time and work perfectly.
Everything is super. Thank you for the gift.
smaller in size than it was displayed online
super
Accurate description the product I loved and shines more than expected
It is somewhat small, illuminates well and works as described but it should be noted that other models have smarter functions for operation and that the material is fragile.
Excellent ... Recommended
Work convenient
Super beautiful very good good store
Excellent Product, besides I arrive in time and shape and very well packed
Fastest shipping. Thanks to the store. Works well
Class lamp
I'm happy. Installed above the front door, everything is super, in any condition i get the key from the first time))).
super
Packing is normal (box + pup). There are no adjustments, but they are kind of not needed. The quality is average, came with a glued solar panel (attached on a double-sided tape), attached, like holding. The battery is charged, it shines normally. The check in the dark room has passed, everything is functioning. The size is smaller than it seems in the photo, which pleases. Apparently i will still take to the cottage and balcony. Looks good externally.
Everything is very high quality, and fast.
Good product, compliant.
excellent. easy to use, great value
Shipping fast and business also good!
Very good product. It fits the description, good material, feels good quality and tough. A gift is added that is also appreciated. Seller and product highly recommended.
...
The lantern came quickly for 22 days, intact and safe works but on the battery no data about it, clean purple, no manufacturer's firm nor capacitive data on it, but i'm happy to recommend the store thanks!
super lamp
I order a second time. Shipping and shipping is very fast. Everything corresponds to the description. However, one lamp has a solar panel unstuck. I had to glue myself. Given the presence of the gift in the package, the evaluation of 5 stars.
He didn't send me gift led lamp. But the product is perfect. I'm so glad.